Privacy Policy

This Privacy Policy explains how Dentavio processes information when clinics, staff, patients, and administrators use the platform.

Clinics are generally responsible for the patient data they enter into Dentavio. Dentavio provides the software infrastructure used to process that data.

Dentavio may collect account, clinic, operational, billing, technical, and support information needed to provide and secure the service.

Clinic information may include clinic name, address, phone, email, timezone, currency, business hours, services, staff users, role permissions, subscription status, and booking configuration.

Patient information may include names, contact details, appointment history, notes, odontogram records, treatment data, prescriptions, perio exams, documents, lab orders, invoices, payments, and reminder preferences.

Dentavio uses authentication services to manage login, password reset, session security, and account access. Authentication data may include email address, user identifier, session tokens, and security metadata.

Dentavio uses cookies and browser storage for authentication, session continuity, localization, theme preferences, and security. Some cookies are essential for the service to work.

Dentavio may use privacy-conscious analytics in the future to understand product usage and improve reliability. If analytics are enabled, they should be configured to avoid unnecessary patient-sensitive data.

Dentavio may use Supabase for database, authentication, and storage services, Vercel for application hosting, email providers for transactional or administrative notifications, and WhatsApp-related tools for reminders.

Provider processing is limited to the purpose of operating, securing, supporting, and improving Dentavio.

If a clinic uses WhatsApp reminders, patient phone numbers and message content may be processed to open or send appointment reminders. Clinics are responsible for obtaining any required communication consent.

Dentavio may maintain backups for security, disaster recovery, and operational continuity. Backup retention should be configured according to production policy and legal requirements.

Dentavio uses technical and organizational safeguards such as authentication, authorization, clinic isolation, role permissions, logging, secure transport, and storage controls. No system can be guaranteed completely secure.

Data is retained as needed to provide the service, comply with legal obligations, resolve disputes, maintain backups, and support clinic operations. Clinics may request export or deletion workflows subject to legal and technical limits.

Where applicable, individuals may have rights to access, correct, delete, restrict, object to processing, or request portability of personal data. Requests involving patient records may need to be handled by the responsible clinic.

Contact us at support@dentavio.app. Dentavio is a trading/product name of Grow UP IT L.L.C.:

• Legal business name: Grow UP IT L.L.C.
• Trading/product name: Dentavio
• Registered address: Rr. Avdyl Lala 11000 Podujevë Kosovo
• Contact email: support@dentavio.app
• Website: https://www.dentavio.app